At London Moxie, we understand that timely and reliable delivery is crucial to your shopping experience. This Shipping & Delivery Policy outlines our processes and expectations to ensure you receive your orders promptly and in perfect condition.

Order Processing Time

Once you place an order with us, we make every effort to process it as quickly as possible. Here are some important details:

1. Order Verification: Orders are subject to verification and may require additional information or confirmation. Please ensure that your contact information is accurate and up-to-date to avoid delays.

2. Processing Time: Our standard order processing time is 02 business days. During peak seasons or special promotions, processing times may be slightly longer. You will receive an order confirmation email with estimated delivery dates.

Shipping Methods

We offer several shipping options to accommodate your preferences:

1. Standard Shipping: Our standard shipping option typically takes 07 business days for delivery. Please note that this time frame is an estimate and may vary depending on your location and any unforeseen circumstances.

2. Express Shipping: For customers who need their orders delivered more quickly, we offer an express shipping option. This service usually takes 05 business days for delivery.

3. International Shipping: We offer international shipping to select countries. Shipping times for international orders may vary widely, depending on your location and local customs regulations.

Shipping Costs

Shipping costs are calculated based on your selected shipping method and the destination of your order. During the checkout process, you will see the shipping costs associated with your order, if any.

Delivery Address

Please ensure that you provide an accurate and complete delivery address when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Delays and Issues

While we strive to meet our estimated delivery times, there may be factors beyond our control that can cause delays. These factors may include:

• Adverse weather conditions

• Postal service disruptions

• Customs clearance delays (for international orders)

• Other unforeseen circumstances

If your order is significantly delayed, please contact our Customer Support team and we will do our best to assist you.

Lost or Missing Items

In the rare event that your order is lost or missing during transit, please contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement or refund.

Contact Us

If you have any questions or need further information about our Shipping & Delivery Policy, please don't hesitate to contact our Customer Support team.

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Thank you for choosing London Moxie. We appreciate your trust in us, and we are committed to providing you with a seamless and reliable shopping experience.