At London Moxie, we want to make your shopping experience as convenient as possible. If you decide to cancel your order, please do so as soon as possible by contacting our Customer Support team.

 

Here are some important points to note:

1. Cancellation Period: You can cancel your order within 1 days of placing it. After this period, your order may have already been processed and shipped.

2. Cancellation Process: To cancel an order, please reach out to our Customer Support team via email or phone. Provide your order number and any relevant details. We will confirm the cancellation and guide you through the next steps.

3. Refund for Canceled Orders: If you cancel your order within the cancellation period, you will receive a full refund to your original payment method within [X business days]. Please note that the refund processing time may vary depending on your payment provider.

Refund Policy

We want you to be completely satisfied with your London Moxie purchase. If you are not satisfied or if there are issues with your order, please review our refund policy below:

1. Damaged or Defective Items: If you receive damaged or defective items, please contact us within 02 days of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.

2. Wrong Items: If you receive the wrong items in your order, please contact us within 02 days of receiving your order. We will work with you to correct the issue by sending the correct items or issuing a refund.

3. Returns: If you are not satisfied with your purchase for any reason other than the above cases, you can return the item(s) within 02 days of receiving your order. Please ensure that the item(s) are in their original condition, with all tags and packaging intact.

4. Refund Process: To initiate a refund or return, please contact our Customer Support team . Provide your order number and details of the issue. Once your request is approved, we will guide you through the return process.

5. Refund Timeframe: Refunds will be processed to your original payment method within 07 business days after we receive and inspect the returned item(s).

Exceptions

Please note that the following conditions may apply:

• Customized or Personalized Items: Items that have been customized or personalized may not be eligible for returns or refunds unless they are damaged or defective.

• Final Sale Items: Items marked as "Final Sale" are not eligible for returns or refunds unless they are damaged or defective.

Contact Us

If you have any questions or need assistance with cancellations or refunds, please don't hesitate to contact our Customer Support team

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Thank you for choosing London Moxie, and we are committed to ensuring your satisfaction with our products and services. Your trust in us is highly valued.